Help and Frequently Asked Questions

 

  1. Why shop with Ixaha
  2. My Account
  3. Sizes & shirts
  4. Ordering
  5. Delivery
  6. Payment
  7. Site and Technical
  8. Newsletters & Social
  9. Designers

 

1 Why shop with Ixaha?

Ixaha is the home for people with views, looking to use their t-shirt as a message board. The designs will be first class, amusing and thought provoking, reflecting important issues of the day, whilst the shirts themselves are made from best quality 100% cotton. Ixaha is an independent business dedicated to bringing you interesting designs and a first-class shopping experience.

2 My Account

Do I have to create an account to shop with Ixaha? No you can simply buy shirts as a visitor but there are a number of good reasons for creating an account. If you are a returning customer, you won’t have to fill out your details every time and there are a number of benefits including optional newsletters and exclusive discounts and special offers. Register Account

3 Size Guide

Go to Size Guide & T Shirt Measuring

What t-shirts do you use to print on? Go to SOLS T-shirts

4 Ordering

How long will delivery take? Please see Delivery for more details.

Do you have any discount codes I can use?
We regularly send out limited-time discount codes in our newsletter for our special offers.  Once you have ordered a product and registered your details, you will see a ‘Apply Coupon’ box where you can enter the code before payment.

For a huge 25% off your next order, share a photo of you in your favourite Ixaha t-shirt on our Facebook wall, or with the hashtag #Ixahatshirts on Twitter or Instagram.

I’ve not received a confirmation email?
Please check your spam or junk folders for any automated emails that may have been redirected incorrectly. If you think you may have entered your email address incorrectly then please email us at myorder@ixaha.com stating your contact and order details.

When is payment taken?
Payment is processed at the checkout stage. We take security very seriously, which is why we use the online credit card processing facilities provided by Stripe. They have been audited by a PCI-certified auditor and certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Operating world-wide, its clients include ASOS Marketplace, Comic Relief, Deliveroo, Facebook, Kickstarter, Oxfam, Shopify, Unicef and many others.

Why has only part of my order shipped?
We ship your items as soon as they become available for dispatch. If you have items with longer lead times than the rest of your order, then we will ship them separately once they come back into stock. This doesn’t affect the postage you may have paid. Please refer to your order confirmation email for lead times.

The address on my order is incorrect?
It is your responsibility to provide correct address details. If you believe you have entered an incorrect address please contact us as soon as possible, emailing us at myorder@ixaha.com or through the Contact Us box on your screen. We can then amend any errors before your order is sent.

If your order has been sent out with incorrect details then, unfortunately, we cannot be held responsible for any delayed or failed deliveries. If your order is returned to us as a return to sender or failed delivery, then we will be in touch to arrange a re-delivery with a re-dispatch charge.

I’ve not received my order
Please see our Delivery page for information on delivery timescales. If you still think you should have received your order, then please contact with your order number for more information.

Cancellation Policy
Ixaha’s cancellation policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

5 Delivery & Shipping Information

UK
All of our prices include FREE standard shipping for UK customers via Royal Mail. Items sent this way are usually delivered within 4-5 days but may take up to 10 working days, to allow for periods of high demand and in-stock issues.

Europe
Orders are dispatched via Royal Mail’s Airmail service and usually arrive within 10 working days.

Worldwide
Orders are dispatched via Royal Mail’s Airmail service and usually arrive within 10-15 working days.

Cost
UK Free 3-5 working days
Europe £5 per order 7-10 working days
Worldwide £6 per order 8-15 working days

The dispatch time and delivery times above are estimates based on in-stock items. In some cases it can take longer, especially in busy months or near holidays. If your item has not arrived within this time estimate please wait a few days before getting in touch.

Note
Please do not use scissors to open your package, you are able to tear the packaging open.

What if I miss the delivery?
If you are not home when your parcel has been delivered, you will be left a note through your letterbox instructing you how to obtain your delivery. Items sent via Royal Mail can usually be collected from your local depot or have delivery re-arranged. Orders sent by courier will result in a note with an appropriate contact number for you to use to re-arrange the delivery. Royal Mail: 0845 7950 950 (press 1 then option 4).

Additional info
It is your responsibility to ensure that you give us your correct contact, address and delivery details. We will deliver to the address you provide us, so failure to provide the correct details may mean that your goods are sent to an incorrect address. If you have processed an order with incorrect details then it is your responsibility to contact us immediately so we can amend them. If your order has already been dispatched then regrettably Ixaha cannot be held responsible for the missing item.

If a parcel cannot be delivered due to an incorrect address, failed delivery, non-collection from the delivery depot and it is returned to sender we will contact you upon receipt to re-arrange a delivery. There may be an additional dispatch charge if this is as a result of incorrectly provided details.

Please note that we will need to wait 15 working days from the date of dispatch before we can investigate the non-arrival of an item sent by First Class Mail. For overseas orders, we have to wait 20 working days before we can investigate any non-arrival items.

What do I do if an item I have received is faulty?
All customer orders are carefully wrapped to ensure that products arrive safely and undamaged. If you have received an item that is damaged or otherwise faulty, do not send the items back to us straight away. Please contact our Customer Services team at myorder@ixaha.com and include pictures of any defects and clearly detail any faults on the item. Then complete and return the Returns form along with the shirt. See Returns.

6 Payment

What forms of payment do you accept?
All major credit and debit cards.

Looking After Your Details
We take security very seriously, which is why we use the online credit card processing facilities provided by Stripe. They have been audited by a PCI-certified auditor and certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Operating world-wide, its clients include ASOS Marketplace, Comic Relief, Deliveroo, Facebook, Kickstarter, Oxfam, Shopify, Unicef and many others.

Our cart is protected by a PCI compliant 256-bit encrypted connection, far more secure than the majority of online shops. We never store your card details. All transactions are processed by Stripe.

7 Site and Technical

I’m having a technical problem with your site
If you are experiencing technical difficulties with our site, please take a screenshot of the problem (the Print Scrn button on PC or ctrl + Shift + 3 on Mac) and attach it, along with a brief explanation of the issue and a contact number to internet@ixaha.com

8 Newsletters and Social Networks

Are you on Facebook, Twitter or Instagram and do you have a blog where I can follow you?
Yes, you can join the party at Facebook and Instagram or follow us on Twitter or read our regularly updated blog! Join us and keep up to date with the world of Ts, and even get access to competitions and offers.

Can I sign up to your newsletter?
There are two ways to sign up for the Ixaha newsletter. Register your details when you shop with us, or enter your email address in the box on the bottom left hand side of our pages.

From time to time we also run promotions and money-off deals. Please be sure to subscribe to our newsletter for all the latest offers.

How do I unsubscribe from your mailing list?
If you wish to unsubscribe from our emails, you can either click the ‘unsubscribe’ link at the bottom of any email from us, or send an email to internet@ixaha.com asking to be removed.

9 Designers

I’m a designer, how do I sell my tees on Ixaha?
We work with loads of great artists and believe we have a mutually beneficial and transparent agreement in place to allow you to retain copyright of your artwork whilst earning royalties. If you’re interested in a partnership with Ixaha then please get in touch with some examples of your work and we’ll happily chat with you. Contact business@ixaha.com

Ideally we’d like original designs that don’t rely heavily on slogans in a 600dpi, high quality PNG format to give us an idea of how the finished product will look.